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Time to escape and deliver goods

1. Goods fulfillment times (time spent processing the order)

Usually the processing times of the order are 24-48 working hours excluding Saturday and Sunday. This depends on the payment method you choose: orders placed with Credit/Prepaid Card, Paypal e Mark will be entrusted to the courier within 24-48 working hours after the carrying out of the same; orders placed with Bank transfer, will be entrusted to the courier only after the actual display on the account of the transfer (in this case the timing will depend on the date of credit).

2. Delivery times of the goods (time taken by the courier for delivery)

The goods will be shipped, by DHL or Bartolini express courier, and delivered within an average time of 1/3 working days after shipping date.

the average delivery times for couriers are as follows:

  • Shipping on the Peninsula: 1/2 working days from the entrustment of the package to the courier
  • Shipping to the Major Islands (Sardegna, Sicily): 2/3 working days from the entrustment of the package to the courier
  • Shipping to the Minor Islands (Capri, Ischia, Pantelleria, Elba, Lampedusa, etc.): 3/5 working days from the entrustment of the package to the courier
  • Shipping to Europe with DHL 1/2 working days from the entrustment of the package to the courier.

the Shipping costs are as follows:

  • starting at 9th Italy except islands
  • from 12 major islands
  • starting at 18th Minor Islands
  • 22nd Europe
  • In case of mark, the Cost is 8 euros (available only for shipments in Italy)

The delivery times indicated are estimates based on the average time currently spent and are provided only for indicative purposes, without any commitment or guarantee of compliance by "cellularishop".

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3. Delivery mode

Shipments are made by express courier (Bartolini or DHL).
When the courier delivers the goods, the customer is required to check:
(iii) that the number of packages being delivered corresponds to what is stated in the transport document;
It is that the packaging is intact, not damaged, or wet or otherwise altered.

Any damage to the packaging and/or product, or the mismatch of the number of packages or indications, must be immediately contested, affixing the inscription "ACCEPTED WITH RESERVE" on the courier's delivery receipt "THE REASON" of that reserve (E.g. I accept with reservation because the package is damaged).
If the package is undamaged on delivery you will not be able to sign with "CONTROL RESERVE" receipt.
Once the courier's document has been signed, the customer will not be able to object to the external characteristics of what is delivered. The Carrier also responds for the delay in the delivery of the asset to the recipient.
Mobileshop, for the above cases, must be considered exempt from any liability for losses or failures (damage) of the goods from the moment it is delivered unreservedly to the carrier for transport.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported to the courier.

For each complaint to the courier, the customer takes full responsibility for the claim. The customer from the moment he receives the damaged goods or ask for it to be returned to the carrier has direct and exclusive action against the carrier.


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