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1. Under the Code of Consumption in implementation of the 2011/83/EU Directive implemented in Italy with IL D. Lgs. 21 FEBBRAIO 2014, No. 21, Customers may decide to withdraw from the purchase made, at any time and for any reason and obtain reimbursement of the allowances paid in advance payment. The costs of sending the product from the customer to Cellularishop are borne by the customer.
The Professional Customer and/or Companies that have registered with VAT will not be able to take advantage of the right of withdrawal, since it belongs exclusively to the Consumer intended as an individual and not legal.
2. The customer within 14 days of the date of delivery of the goods, in order to withdraw from the purchase, must proceed according to the following methods:
Send a notice of the intention to withdraw by e-mail to the email@example.com;
The goods to be returned must be properly packed (in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product) and shipped in an insured manner, without undue delay and in any case within 14 days of the day the customer announced the withdrawal from the contract.
The goods must be shipped to:
New Poggioreale Street 158D 80143
3. The right to withdraw is subject to the following conditions:
The Customer undertakes and obliges, once the "online" purchase procedure has been completed, to provide for the printing and preservation of these general conditions, which, moreover, will have already been reviewed and accepted as an obligatory step in the purchase, as well as the specifications of the product subject to the purchase, and this in order to fully satisfy the condition of articles. 4, 5, 52 and 53 of D.Lgs.
The customer must make the product complete with all its parts; if the product you buy is for a mobile phone the same must be returned intonated (not open and with the seals intact as well as shipped);
() with the opening or breaking of the seals of the mobile phone's packaging, it can no longer be considered as new and will therefore suffer, once returned, a decrease in value exclusively and unquestive judgment of the seller;
The returned product must have the same serial number on the invoice; if the serial number is different, the withdrawal will not be accepted and the product will be made available again to the customer, without any financial reimbursement by Cellularishop against him;
If you choose to use the Cellshop courier for return, the charges will be billed and deducted from the refund;
The shipment for the return of the product is the responsibility of the customer, until the moment When Cellularishop confirms that it has received the product;
In the event that the product is damaged during the return to the warehouses, it will be the care of Cellularishop to communicate the incident to the Customer in order to allow him to file a complaint against the courier and obtain an insurance refund. Cellularishop will immediately make the product available to the customer, cancelling the withdrawal.
The right of withdrawal cannot be applied for the supply of food products.
To protect our customers and for hygiene reasons you can exercise the right of Withdrawal only for products that can be put back on the market without danger to the health of consumers. For this reason, it is not possible to return food products which cannot be adequately preserved.
The product being food is subject to alteration and therefore can not be returned, as we can not take responsibility for the re-sale, in case it has undergone a thermal overhang once delivered.
4 . Cellularishop will make the refund within 14 days of the date of return of the product to its warehouses or from the date on which the Customer will send proof of the actual delivery of the goods to the courier and only if the conditions of art are met. 3 in front and where the returned product and its packaging have the characteristics indicated in art. 3 in the lead. The refund can be made by bank transfer, reversal on credit card or CardPostePay, PayPal refund.
5. The right to withdraw even if already exercised expires if the customer does not return the property to Cellularishop within 14 days of the exercise of the right of withdrawal. For the purposes of the expiry of the term, the goods are intended to be returned at the time it is delivered to the carrier or shipper.